Frequently Asked Question

FAQ

Products & Capabilities of MoonStone

At MoonStone, we offer a broad range of industrial and commercial products across six core categories:

  1. Construction materials – including bulk supplies for large-scale building projects.

  2. Spare parts for heavy machinery – tailored to mining, construction, and logistics sectors.

  3. Steel and metal products – from raw structural steel to custom-processed components.

  4. Industrial chemicals – used in manufacturing, processing, and technical applications.

  5. Electrical and power equipment – supporting infrastructure and energy projects.

  6. Specialty items on request – we also source hard-to-find or high-spec products.

Thanks to this wide coverage, MoonStone serves as a single-source procurement partner, simplifying the supply chain for companies operating in complex environments.

Absolutely. MoonStone is a globally active trading partner with a reliable supplier network spanning Europe, Asia, the Middle East, and the Americas.

We don't just export — we navigate customs, ensure compliance with international regulations, and manage all documentation to make cross-border transactions seamless and predictable. Our global logistics partnerships ensure smooth delivery even to remote or regulated destinations.

Yes. At MoonStone, we go beyond supplying products — we provide deep technical expertise to ensure you get the right solution the first time.

Our support includes:

  • Detailed product consultations

  • Assistance with technical specifications and compatibility

  • Guidance on real-world applications and optimal usage

  • Direct coordination with manufacturers for tailored solutions

This way, we help reduce risks and delays during procurement and implementation.

FAQ

Logistics, Delivery & Partnership

Delivery timelines at MoonStone are tailored to the product type, location, and order complexity. In general:

  • Standard items are shipped within 2–4 weeks

  • Custom or high-spec orders may require 4–8 weeks

  • Expedited shipping options are available upon request

We provide accurate lead times before order confirmation and maintain full transparency during fulfillment — with regular updates on production and logistics stages.

We offer flexible international payment options, including:

  • Bank wire transfers (SWIFT)

  • Letters of credit (L/C)

  • Verified corporate accounts and other secure methods

Payment terms are customized based on order size, client history, and product type. For first-time clients, we ensure clear, secure, and traceable transactions from the start.

Yes, MoonStone delivers end-to-end logistics solutions. Our services include:

  • Secure international transportation

  • Short- and long-term warehousing

  • Distribution support and last-mile delivery

We take care of your supply chain from manufacturer to your project site — helping you save time, reduce complexity, and improve operational reliability.

Get Started

Request a Free Quote Today

Tell us what you need — our team will provide a fast, tailored quotation with transparent pricing and timelines. No obligations, just clarity.